Refund policy

At Pretty Silky, we care deeply about your satisfaction and stand by the quality of our products. This policy outlines the terms for returns, refunds, and cancellations for purchases made through our official website.

Contact Information

For any return or refund inquiries, please contact our Customer Support Team:

  • Email: services@prettysilky.com
  • Address: 1016 West Jackson Boulevard, Chicago, IL 60607, USA
  • Hours of Operation: Monday–Friday, 10:00 AM – 4:00 PM (CST)

Return Eligibility

Customers in the United States and other supported countries have the right to cancel or return their purchase within 30 days of the delivery date.

To qualify for a return, items must be:

  • Unused and undamaged
  • In their original packaging with all tags, labels, and accessories included

Products that show signs of wear, misuse, or alteration are not eligible for return or refund.

Exchanges

Looking to swap for a different size, color, or product? No problem! Contact us, and we'll help you exchange your item quickly and easily.

How to Initiate a Return

  1. Submit a Return Request:

    Email services@prettysilky.com with your Order Number, Reason for Return, and any supporting images (if applicable).

  2. Receive Return Authorization:

    Once your request is reviewed, we’ll send detailed return instructions and, if applicable, a prepaid return shipping label.

  3. Package and Ship the Item:

    • Repack the product securely in its original packaging.
    • Include the return authorization form and any required documentation.
    • Affix the provided return label and ship the package within 14 days of authorization.

Return Shipping Costs

  • Defective or Incorrect Products:

    Pretty Silky will cover all return shipping costs if the item received is defective, damaged during delivery, or incorrect.

  • Change of Mind or Customer Remorse:

    If you no longer want the product or ordered the wrong item, the return shipping cost will be deducted from your refund.

Cancellations

  • Orders may be canceled within 24 hours of placement.
  • Once your order enters processing or has shipped, it cannot be canceled.
  • If you wish to cancel after shipment, please follow the return process once your order arrives.

Refunds for canceled orders (before shipping) will be processed within 7 business days.

Damaged or Defective Items

We take great care in packaging your order. However, if your item arrives damaged or defective:

  1. Notify us within 48 hours of delivery by emailing services@prettysilky.com.
  2. Include clear photos of the damage or defect for verification.
  3. Eligible claims may qualify for a free replacement or full refund, without restocking fees.

Please note:

  • Cosmetic damage to packaging (e.g., dents or scratches on boxes) does not qualify as product damage if the item itself remains in good condition.
  • Refunds and replacements are not accepted for damage caused by normal wear and tear, misuse, or improper handling.

Refund Processing

  • Once your returned item is received and inspected, we’ll notify you of approval or rejection.
  • Approved refunds typically take 5 to 7 business days for the refund to appear on your original payment method, depending on your bank or the payment provider used for the purchase.
  • You will receive a confirmation email once your refund has been processed.

Restocking Fee

A 10% restocking fee applies to returned items that are opened.

This fee does not apply to defective, incorrect, or damaged items.

It covers inspection, repackaging, and administrative costs.

Policy Updates

Pretty Silky reserves the right to update or amend this Return & Refund Policy at any time. Customers are encouraged to review the most recent version before making a purchase.

By shopping with Pretty Silky, you agree to the terms outlined in this policy.